We offer a 60-Night Risk-Free Trial, giving you 60 nights after receiving your item to try it out and request a return if you’re not fully satisfied.

Return Eligibility and Exclusions

To qualify for a return under the 60-Night Risk-Free Trial, your item must have been used under normal conditions and reported within the 60-night trial period. Clearance items and certain promotional bundles are excluded. Non-returnable items include perishable goods and items that cannot be returned for hygiene reasons once the protective packaging or covering has been removed, except where required to assess the item during the trial.

Return Process and Customer Responsibilities

To start a return, contact us at info@yorkshirebed.co.uk or 0800 151 2930. If your return is accepted, we will arrange a return date where our delivery team will pick up the item(s). Items sent back without prior authorisation will not be accepted. Return shipping costs are the responsibility of the customer unless otherwise specified.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Damaged or defective items must be reported within 7 days of receipt to qualify for a replacement or refund. Proof of damage, such as photos, may be required.

Refund Processing

Once we receive and inspect the returned item, we will notify you of the status of your return. If approved, refunds will be processed within 7 business days. Original shipping costs are non-refundable unless the return is due to our error.

Customer Service and Communication

For any questions or concerns about your return or refund, you can always contact us at info@yorkshirebed.co.uk or by calling us at 0800 151 2930.

At Yorkshire Beds, we value your satisfaction and are committed to providing quality products and exceptional service. Thank you for choosing us for your furniture needs.